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Live call coaching

Coaching that arrives during the call, not a week later

FunnelX listens to live calls and surfaces the right guidance the moment it matters, when an objection lands, a competitor comes up, or it's time to drive the next step. Your rep adjusts in the conversation instead of learning about it afterwards.

Cues in under a secondGrounded in your playbooksWorks on your existing dialer
Live call · Northwind GroupCoaching on
SlowYou are at 182 wpm. Take a breath and let them answer.
SayThey mentioned a budget freeze. Ask what would unfreeze it.
GoodStrong discovery question. Keep them talking.
Talk ratio 44%On target
0.4sCue latency
The problem

By the time you review the call, the deal has moved on

Managers can sit in on a handful of calls a week. Everything else gets coached from a recording days later, if it gets coached at all.

TimingFeedback lands days later in a 1:1

The call is reviewed once the deal has already moved on, so the correction arrives too late to matter.

CoverageManagers only hear a fraction of calls

Coaching depends on which calls a manager happened to sit in on that week.

In the momentReps freeze on the objection

When pricing pushback lands unexpectedly, the rep reaches for a discount instead of a reframe.

ConsistencyThe same mistake repeats

Nobody spots the pattern until it has already cost several deals in a row.

TimingGuidance while the buyer is talking

Cues surface in under a second, so the rep adjusts inside the conversation instead of after it.

CoverageEvery call is coached

Coverage is not limited by a manager's calendar, so no conversation goes unsupported.

In the momentThe words they need on screen

Your approved answer to that exact objection appears the moment it is raised.

ConsistencyCorrected the first time

Patterns get caught on the call they happen on, not on the fifth repeat.

How it feels to use

A coach on every call, without a coach on every call

Objection cues

The right answer appears the moment the objection lands

FunnelX recognizes pricing pushback, competitor mentions, and stalling language as it happens, then surfaces the response your team has agreed on.

  • Recognizes objections mid-sentence, not post-call
  • Answers pulled from your approved messaging and knowledge
  • Proof points and selling tips provided where relevant
Objection detected08:41
Heard“Your pricing is well above what we budgeted.”
TryReframe on cost of delay, then ask what the budget was set against.
ProofNorthwind cut ramp from 90 to 34 days. Offer the one-pager.
Call vitals

Talk ratio, pace, and questions, tracked as you go

Reps can see when they are talking too much or moving too fast while there is still time to fix it. Managers get the same read afterwards.

  • Live talk ratio and speaking pace
  • Discovery question count against your benchmark
  • Gentle nudges instead of a post-mortem
Call vitalsLive
Talk ratio44%on target
Pace148steady
Questions5+2
Compliance guardrails

Keeps reps inside the language you are allowed to use

For regulated teams, the cue is as much about what not to say. FunnelX flags risky phrasing and offers a compliant alternative in the same breath.

  • Provides compliant messaging to avoid off-limits claims
  • Grounded in your compliance-approved wording
  • Full record of what was surfaced and when
Approved answerCompliance
Buyer on the call

Can you guarantee we will see a return in the first quarter?

CUE

Do not promise a timeline. Point to the ramp benchmark and offer a pilot scope.

Source: FY26 pricing playbook, p4Flagged phrase avoided
Also included

Everything a rep needs on screen while they sell

Objection library

Your team's agreed answers, surfaced by the objection rather than searched for.

Pace and talk ratio

Live read on whether the rep is dominating the call or letting the buyer lead.

Next-step prompts

A nudge to close for the next meeting before the call runs out of room.

Grounded in your content

Cues come from your playbooks, pricing, and battlecards, never invented.

Works with your stack

Runs alongside the dialer and meeting tools your team already uses.

Manager replay

See which cues fired, which were used, and what happened next.

How it works

Four steps from ringing to coached

Connect the call

FunnelX listens to your existing dialer or meeting tool. Nothing new for the rep to launch.

Listen in context

The conversation is matched against your playbooks, objection library, and compliance rules in real time.

Surface the cue

The rep sees a short, specific prompt: the answer, the proof point, or the phrase to avoid.

Close the loop

Everything that fired feeds the post-call breakdown and the rep's next practice session.

Explore the platform

Related features

FAQs

Frequently asked questions

It is guidance delivered to a rep while a call is still happening, rather than in a review afterwards. FunnelX listens to the conversation and surfaces the specific answer, proof point, or next step at the moment it becomes useful.

Cues are short, specific, and infrequent by design. The goal is one useful line at the right moment, not a running commentary. Reps can also collapse the panel and review everything after the call.

FunnelX is rep-side only. Nothing is shown or played to the buyer, and recording and disclosure follow whatever policy your organization already has in place.

FunnelX is built to sit alongside the calling and meeting tools sales teams already use. We will confirm your specific stack on the demo.

From your material. We load your playbooks, objection handling, pricing, battlecards, and compliance rules, so the guidance matches what your enablement team has already approved.

Yes. Approved language and off-limits claims are configured up front, and every cue that fires is logged so compliance can review exactly what was surfaced.

Recording tools help you review what already happened. Live coaching changes what happens. The two work well together, and FunnelX does both: cues during the call and a full breakdown after it.

Most teams are live within days. Setup is loading your existing content and connecting your calling tool, not a lengthy implementation project.

Ready when you are

See FunnelX coach a live call

Bring a real objection your reps keep losing on. We will show you the cue that fires and the words they get on screen.